Frequently Asked Questions

Have a question? We've got answers. Browse our FAQs below to find everything you need to know about shopping at RangMehal. If you still need help, our support team is always here for you.

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🚚 Shipping & Delivery

Q1. How long does delivery take?

Standard delivery typically takes 5–10 business days depending on your location. Express shipping options may be available at checkout for faster delivery. Orders are processed within 1–2 business days after payment confirmation.

Q2. Do you offer international shipping?

Yes! ToyTime ships to multiple countries worldwide. International delivery times vary by destination, generally ranging from 10–20 business days. Customs duties and import taxes may apply and are the responsibility of the customer.

Q3. What should I do if my order hasn't arrived?

If your order hasn't arrived within the estimated delivery window, please:

1. Check your tracking link for the latest update
2. Verify your shipping address was entered correctly
3. Contact your local post office or courier
4. Reach out to us at support@RangMehal.com and we'll investigate immediately

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📦 Order Tracking

Q4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the courier's tracking portal to monitor your delivery in real time. Please allow 24–48 hours after dispatch for tracking to activate.

Q5. Can I change my delivery address after placing an order?

Address changes can only be made within 12 hours of placing your order, before it enters processing. Please contact us immediately at support@RangMehal.com with your order number and the correct address.

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🔄 Returns & Exchanges

Q6. What is your return and exchange policy?

We offer a 14-day return and exchange window from the date of delivery. Items must be:

• Unworn, unwashed, and in original condition
• With all original tags and packaging intact
• Accompanied by proof of purchase (order number or receipt)

Sale items, accessories, and mobile cases may not be eligible for return. Please review our full Return Policy for details.

Q7. How do I initiate a return or exchange?

To start a return or exchange, email us at support@RangMehal.com with your order number and reason for return. Our team will guide you through the process and provide a return shipping label where applicable.

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💳 Payments & Security

Q8. What payment methods do you accept?

ToyTime accepts a wide range of secure payment methods, including:

• Credit & Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Shop Pay
• Apple Pay & Google Pay
• Bank Transfer (where available)

All payments are processed through Shopify's secure payment gateway, ensuring your financial data is always protected.

Q9. Is it safe to shop on RangMehal?

Absolutely. Our store uses SSL encryption (HTTPS) and is powered by Shopify — one of the world's most trusted e-commerce platforms. We are PCI-DSS compliant, meaning your card and personal data are handled with the highest level of security. We never store your full card details.

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💰 Refunds

Q10. How long does a refund take?

Once your return is received and inspected, refunds are processed within 5–7 business days. The amount will be credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

Q11. Can I get a refund if my item is damaged or incorrect?

Yes! If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

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❌ Order Cancellations

Q12. Can I cancel my order?

Orders can be cancelled within 12 hours of being placed, provided they have not yet been processed or shipped. To cancel, email us immediately at support@RangMehal.com with your order number. Once an order has been dispatched, it cannot be cancelled — you may instead initiate a return upon delivery.

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👗 Products & Sizing

Q13. How do I find the right size?

Each product page includes a detailed Size Guide with measurements in both cm and inches. We recommend measuring yourself and comparing with our size chart before ordering. If you're between sizes, we generally suggest sizing up for a more comfortable fit. For further assistance, contact our team and we'll help you choose the right size.

Q14. What is the quality of your products?

At ToyTime, quality is at the heart of everything we do. Our clothing, accessories, watches, and fashion items are carefully sourced and quality-checked before dispatch. We use premium fabrics and materials to ensure comfort, durability, and style. If you're ever unsatisfied with the quality of a product, we'll make it right.

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🎧 Customer Support

Q15. How can I contact RangMehal customer support?

We're here to help! You can reach our support team through the following channels:

• Email: support@RangMehal.com
• Website: www.RangMehal.com
• Response Time: Within 24–48 business hours

Our team is available Monday to Saturday, 9 AM – 6 PM (PKT). We strive to respond to every inquiry promptly and professionally.

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Still have questions? Don't hesitate to reach out — we're always happy to help you have the best shopping experience at ToyTime. 🛍️