Privacy Policy

Last updated: July 10, 2026

Welcome to RangMehal. We are committed to protecting your privacy and ensuring a safe, transparent shopping experience. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you visit, browse, or make a purchase from our online store.

By accessing or using our website, you signify your full agreement to the practices described in this policy. If you do not agree with any part of this document, please refrain from using our website.

1. Scope of Information Collection

To provide you with a high-quality service, we collect various forms of data:

• Personal Identification: Your full name, email address, physical shipping and billing addresses, and contact phone number.
• Account Details: Information such as your username, hashed password, and purchase history.
• Financial Data: While we facilitate transactions, sensitive payment card details (like full card numbers or security codes) are managed directly by our PCI-compliant payment gateways and are not stored in our own databases.
• Device & Usage Information: When you browse our site, we automatically collect data including your IP address, browser type, device identifiers, time zone, time spent on pages, and referring website URLs.
• Voluntary Communications: Records of your interactions with our customer support team, including emails, feedback, and inquiry logs.

2. Purposes for Data Usage

We utilize your collected information for the following specific purposes:

• Order Fulfillment: Processing your purchases, coordinating delivery through our logistics partners, and providing shipment tracking.
• Customer Support: Managing inquiries, returns, exchanges, and troubleshooting issues you may encounter.
• Personalization: Using your browsing history to offer relevant product recommendations and a customized shopping experience.
• Marketing & Engagement: Sending promotional updates, newsletters, and seasonal offers (only with your explicit consent).
• Security & Fraud Prevention: Implementing measures to protect our store and our customers from unauthorized access, fraud, and illicit activity.
• Legal Compliance: Maintaining records required by law, such as financial and tax reporting in Pakistan.

3. Subscription & Newsletter Policy

If you subscribe to the RangMehal newsletter, we process your email address to keep you updated on new arrivals, flash sales, and brand style guides. We strictly adhere to anti-spam practices. You may withdraw your consent at any time by clicking the "Unsubscribe" link located at the bottom of every email, or by contacting our support team directly.

4. Payment Security Infrastructure

Your payment information is handled with the highest security standards. We employ:

• SSL Encryption: Ensures that your data is securely encrypted during transmission between your device and our servers.
• PCI-DSS Compliance: We utilize payment processors that meet the most rigorous industry standards for card data protection.
• Data Tokenization: Your payment data is converted into secure tokens, ensuring that your raw payment details are not exposed or stored on our servers.

5. Cookies & Tracking Technologies

We use cookies to improve your browsing experience. These include:

• Functional Cookies: Necessary for core site operations like shopping carts and user login sessions.
• Analytics Cookies: Provided by services like Google Analytics to help us track site traffic and performance.
• Marketing Pixels: Used to track campaign performance and display advertisements relevant to your interests.

You can adjust your browser settings to decline cookies, though this may limit certain features of our store.

6. Third-Party Service Partnerships

To operate our business effectively, we share necessary data with trusted third-party providers:

• E-commerce Platform: Shopify Inc.
• Payment Gateways: Trusted processors (Stripe/PayPal/local banks).
• Logistics: Our courier partners (for delivery and order tracking).
• Email & Marketing: Tools used to distribute newsletters.

All partners are contractually restricted from using your data for any reason other than providing their respective services to us.

7. Data Retention & Storage

We only retain your personal data for as long as it is required to fulfill the purposes for which it was collected or to satisfy legal requirements. For example, tax and accounting regulations may require us to keep purchase records for up to 7 years. Once data is no longer necessary, it is securely purged or anonymized.

8. Your Rights Regarding Personal Data

You have various rights regarding your personal information, including:

• Access: The right to request a copy of the information we hold about you.
• Correction: The right to update or correct inaccurate data.
• Deletion: The right to request that we delete your data ("Right to be Forgotten").
• Opt-Out: The right to object to the processing of your data for marketing.

To exercise any of these rights, please reach out to us at the email address listed below.

9. Children’s Privacy

RangMehal is not intended for use by children under the age of 13. We do not intentionally solicit or collect personal information from individuals under this age. If a parent or guardian discovers that a child has provided us with personal information, please contact us immediately so we can remove that data.

10. Policy Updates

This Privacy Policy may be updated periodically. When we do, we will update the "Last updated" date at the top of this document. We encourage you to check this page periodically to stay informed about how we are protecting your information.